追加キャラクター「高橋紬」DLC

1. Scope

This common Refund Policy applies to one-time purchases of software and ordinary downloadable content sold through SpringStart. If a product page shows a product-specific refund policy, it supplements this policy and is saved in the order-item snapshot at purchase. If the product-specific terms are more favorable to the buyer, those terms apply.

This policy does not limit rights granted to consumers by applicable law, including rights to cancel, rescind, or claim damages, or rules of Stripe or card networks. If applicable law or a payment-provider rule differs from this policy, that law or rule prevails.

2. Digital-content refund principle

After a successful payment, a digital product may provide an entitlement, download, redownload, serial number, or ZIP password. Because the product is digital content, buyer-requested returns, cancellations, and refunds are generally not accepted once the entitlement or delivery information is available, whether or not the buyer actually retrieves the file.

The following circumstances alone generally do not qualify for a refund:

• The buyer no longer needs or uses the product after purchase
• The buyer's operating system, device, base software, network, or other environment differs from the product-page requirements
• The buyer did not review the usage license, support terms, or system requirements
• The product is incompatible with third-party software, services, devices, or settings
• The buyer lost credentials, except that redisplay or reissue may be available under the support terms when the entitlement can be verified

3. Exceptions considered for a refund

A refund may be issued when an investigation finds it appropriate in one of the following cases:

1. The same order or product was charged two or more times by mistake
2. Payment completed but the entitlement or product cannot be delivered due to SpringStart's or the seller's responsibility and the issue cannot be resolved within a reasonable period
3. The file is corrupted and cannot be resolved by redistribution, replacement, or reasonable support
4. The product materially differs from the description, supported environment, or delivery conditions shown at purchase and cannot be resolved by correction, an alternative delivery, or replacement
5. The payment is confirmed to be unauthorized or fraudulent
6. A refund is required by law, Stripe, the card issuer, the card network, or another payment provider

If unauthorized use is suspected, contact the card issuer or payment provider first. We and sellers will not ask for an additional transfer, PIN, private key, or payment-service authentication code as part of a refund.

4. Request and investigation process

To request a refund, contact the seller through the contact method and support terms shown on the relevant product page or purchased-product detail. Include the order number, login ID or purchase email address, product name, payment date, issue, and requested resolution. For duplicate charges, unauthorized use, delivery failures, or corrupted files, the seller may request screenshots or payment information necessary for verification.

The seller determines eligibility after reviewing the order, payment, entitlement, downloads, credential display, communications with the buyer, and Stripe events. The time required depends on the circumstances and on processing by Stripe or the card issuer.

When a refund is approved, the seller generally sends it to the original payment method. The time until funds arrive depends on Stripe, the card issuer, the financial institution, or another payment provider. Refund fees, currency differences, and other costs are handled according to applicable law and payment-provider rules.

5. Entitlements and credentials after a refund

When a full refund, chargeback, or cancellation becomes final, the relevant entitlement is revoked and future downloads, redownloads, updates, serial-number display, and ZIP-password display are stopped. Files, serial numbers, or ZIP passwords that have already been displayed or obtained may not be recoverable, so the buyer must not use, distribute, or provide them to a third party after a refund.

A serial number is not returned to inventory after it has been assigned to a buyer. If credentials are revoked for a refund or fraud response, the status and reason are recorded in the order and entitlement records.

6. Product-specific terms and updates

Sellers may display a product-specific refund policy that supplements this policy, including an application deadline, application method, and exclusions. Product-specific terms are shown before purchase, and the version shown at purchase is saved in the order-item snapshot. Product-specific terms do not apply to the extent that they conflict with law, payment-provider rules, or this policy.

Even when a product promises future updates within the same listing, a refund is generally not available solely because the buyer dislikes an update, continues using an older version, or did not use an update. An exception may be considered when the displayed update conditions cannot be met and the issue cannot be resolved by an alternative delivery or reasonable support.

7. Changes

We may revise this policy in response to changes in law, payment-provider rules, delivery methods, or service specifications. A revised policy will not be applied retroactively to completed orders in a way that disadvantages the buyer. For material changes, we will show the changes and effective date.

For refund questions, follow the contact method and support terms shown on the relevant product page or purchased-product detail.